Cloud Service Capability Maturity Model (Cs-Cmm): A Preliminary Study on Its Conceptual Design

As information technologies evolve and demands of enterprises on larger data and integrated info services keep growing, the market of cloud services (CS) attracts many more players nowadays. However, the quality of the services may vary due to different service capabilities and a service often requires integration with other services, CS providers need a standard way in implementing and improving the quality of their services. With the focus on process, this paper applies the concepts of CMMI (Capability Maturity Model Integration) and presents a CS quality implementation and improvement guidance model, called CS-CMM (Cloud Service Capability Maturity Model). Due to its novelty and preliminary status, this paper focuses on introducing the concepts and structural design of the model. This includes the concepts of CS process areas as the building blocks of the model, CS maturity and capability levels as the roadmap towards superior service quality, and the institutionalization design for sustaining the implementation results.